FAQs - transfer and redemption

Log into Account Management and enter your redemption instruction through the Dealing screen. This will generate a redemption form. Print the form, sign it and post or fax it to us. When we receive your form, we'll process your redemption at the next available dealing point.

Or you can give us your redemption instructions in writing.

The proceeds will be sent within seven working days after the date of the deal. If you want the proceeds to go to your bank account, please send us the name of your bank, the account number, sort code and account name.

Log into Account Management and enter your redemption instruction through the Dealing screen. This will generate a redemption form. Print the form, sign it (both account holders must sign for joint accounts) and post or fax it to us. When we receive your form, we'll process your redemption at the next available dealing point.

Or you can give us your redemption instructions in writing or over the phone.

If you redeem over the phone, you will receive a Confirmation of Transaction following the phone instruction along with a renunciation form. We will only be able to release the sales proceeds after we have received the signed renunciation form.

The proceeds will be sent within four working days of the date of the deal. If you want the proceeds to go to your bank account, please send us the name of your bank, the account number, sort code and account name.

Log into Account Management and enter your redemption instruction through the Dealing screen. This will generate a redemption form. Print the form, sign it (both account holders must sign for joint accounts) and post or fax it to us. We can only accept fax instructions from you if you have fax authority enabled on your account. When we have received your form, we'll process your redemption at the next available dealing point.

Or you can give us your redemption instructions in writing or over the phone.

If you redeem over the phone, you will receive a Confirmation of Transaction following the phone instruction along with a renunciation form. We will only be able to release the sales proceeds after we have received the signed renunciation form.

The proceeds will be sent within five working days (three working days for currency funds/cash funds) of the date of the deal. We can either send a cheque to your registered address (not Germany, Austria and Switzerland), or we can transfer the proceeds to any bank account in the world, in any freely convertible currency. The bank account must be held in the investment account holder's name. 

If you want the proceeds to go to a bank account, please send us the bank name, account number, sort code/swift code, cover bank if you need us to send money in a currency foreign to the destination of funds, and account-holder's name(s).

We don't accept sale instructions and changes to bank details on the same letter/fax. This needs to be reconfirmed by a separate fax, in addition to the sale instruction, in case of changes to existing details. When changing bank details, we need 10 working days notice before the dealing instruction.

Log into Account Management, and enter your switch instruction through the Dealing screen. Select the investment type, then Switch.

You can also give us switch instructions over the phone or in writing.

To contribute to a current year ISA from an OEIC account, we need the following:

You will need to post both these documents to us.

Use our Consolidation tool to bring your ISAs and most funds from different companies together in one place. This lets you track your investments, receive consolidated annual tax reports and take advantage of our low switching charges.

To make an initial payment (or top-ups) for investing inside an ISA on behalf of your child, spouse, or civil partner follow these four steps:

1. Complete an ISA application form and get the recipient of the gifted monies to sign it.  (Contact us for the form.) 
2. Download the Deed of Gift letter/ Irrevocable Gift letter (PDF). This form confirms that the source of the funds is being gifted and must be signed by both the person gifting and the recipient.
3. Provide your debit card details in the ISA application form or enclose a cheque
4. Send the two forms to us by post

You can also gift subsequent top-ups. Please attach a completed Deed of Gift letter/Irrevocable Gift letter with every instruction.

To transfer OEIC/Unit Trust holdings from one Fidelity account-holder to another, you will need to complete a Stock Transfer Form - one form for each fund.  The transferor will need to enter the existing Fidelity account number of the transferee on the form.

If the transferee doesn't have a Fidelity account, you must complete an application form/s along with the Stock Transfer forms. Contact us for a form.