Our communications can be accessed in a wide variety of ways. information about our products and services can be supplied in printed format or by phone.
Next Generation Text (NGT)
If, on telephone calls, a customer can't hear the other person's voice or doesn’t catch all that they're saying, or they can't understand what’s being said, the Next Generation Text (NGT) Service can help.
To find out more about NGT, visit their website†.
What is Third Party Access?
Third Party Access is when someone is given permission to access a customer’s account and can manage their money on their behalf.
Large print, audio CD or braille
If a customer is having difficulty seeing their documentation, we can convert this to large print, audio CD or braille.
Neurodiverse options
Customers with dyslexia, ADHD, dyspraxia, dyscalculia or autism may benefit from receiving documents in a neurodiverse format. Documents can be formatted to a different background colour, tinted overlay, colour text, font and font size.