Contact us online
The safest and quickest way to contact us is online.
As an existing customer if you've already registered online with us you can log in to your account and send us a secure message.
Secure messagingContact us
Automated phone service
Call our free service to check account balances.
0800 41 41 24
Please have your Customer Reference Number (CRN) and PIN ready. If you don’t have a PIN, you can create one by logging in to your online account.
Login to your account
Speak to someone
Monday to Friday, 8:30am to 5.30pm.
0800 358 4060
+44 203 100 7073
(Outside the UK)
Please have your Customer Reference Number (CRN) and PIN ready. If you don’t have a PIN, you can create one by logging in to your online account.
Login to your account
Our Investor Centre is open
Want to talk to someone face-to-face? Our Investor Centre is open to anyone looking for help with their investments. We're available to answer your queries, provide information and help make investing easier. You can also make an appointment to meet with your Relationship Manager or Adviser face-to-face.
You’ll find us in the heart of London at 111 Cannon Street, opposite the rail and underground station and just a 10 minute walk from St. Paul’s Cathedral. We’re open Monday to Friday, 9am to 5pm, excluding bank holidays.
BSL video interpreter
If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter.
There may be times where we need to speak to you, so to arrange this we will provide your email address to InterpretersLive! to send you an email arranging a date and time for you to contact us.
Our postal address
Fidelity
PO Box 391
Tadworth
KT20 9FU
Fidelity are taking precautionary measures to ensure the safety of our staff and to protect against the spread of Coronavirus. Our telephone service remains open and our friendly associates are available to speak with you.