Accessibility
We're always looking for ways to make our websites and online services easier to use. We follow accessibility guidelines that make our website simple to understand and easy to navigate. We design our websites so it's easy to find the information you need.
Not everyone uses a traditional browser, so we've designed our sites to work with screen readers. We use text (in ALT tags) to describe images and we use descriptive links (e.g. More about pensions instead of Click here) so you know where the link takes you.
There are lots of changes you can make to your computer to make browsing the internet a better experience. If you want to alter the way you see, hear or use a website, you can change the options in your internet browser. AbilityNet have developed a guide called My Computer My Way. It has comprehensive and up-to-date information on changing your browser settings for Windows, Mac and Linux users. Visit My Computer My Way
Our communications can be accessed in a wide variety of ways. Information about our products and services can be supplied in printed format or by phone.
Relay UK
If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Relay UK service can help.
To find out more about Relay UK, visit their website†.
What is Third Party Access?
Third Party Access is when someone is given permission to access your account and manage your money on your behalf. The person given Third Party Access might be a relative, friend or carer who can carry out tasks and make sure your money is managed properly.
Large print, audio CD or braille
If you're having difficulty seeing your documentation, we can convert this to large print, audio CD or braille.
Contact our customer service advisers to tell us about your preferred method.
Neurodiverse easy-to-read options
Customers with dyslexia, ADHD, dyspraxia, dyscalculia, or autism may benefit from receiving documents in a neurodiverse format. Documents can be formatted to a different background colour, tinted overlay, colour text, font and font size.
Contact our customer service advisers to let us know what works best for you.
If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter.
We can connect you instantly with interpreters through InterpretersLive! A free online service provided by a company called SignSolutions . You don’t need to book calls in advance: you can talk to us through InterpretersLive! any time between our normal office hours Monday to Friday.
There may be times where we need to speak to you, so to arrange this we will provide your email address to InterpretersLive! to send you an email arranging a date and time for you to contact us.
Our Customer Advisors can also help you fill in application forms. Many customers find our online or telephone service the easiest way to manage their investments.
Here are some useful links to other organisations that help ensure products and services are accessible to as many people as possible.
RNIB†
Contains a whole range of information and resources for those living with sight loss.
AbilityNet†
AbilityNet is a charity that provides advice, factsheets, assessments, training and assistive technology for people with disabilities.
Business Disability Forum†
A huge range of resources for anyone interested in disability and how it affects business.
Youreable.com†
A lively site packed with information, products and services for disabled people.
Equality and Human Rights Commission†
The government body responsible for promoting equal opportunities and stopping discrimination against disabled people.
† By clicking on the link you will be leaving Fidelity's website. Fidelity is not responsible for the content of external internet sites.
