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Need help?
Whether it's finding out how to manage your account or understanding our charges, our help & support tool can give you the quickest and most convenient way to answer your questions.
Before you call
For Personal Investing or Wealth Management, you’ll need your Customer Reference Number when you call which you can find on a recent statement and valuation. It’s a ten digit number starting 100.
If you’re logged in, you can also find it on your account summary page.
If you have a workplace pension with Fidelity, you'll need your Fidelity reference number which can be found on any letters or statements we've sent you about your account or when you log in to PlanViewer.
For help and support if you have a Stock Plan, choose from one of the numbers listed under ‘Stock Plan Support’ below.
Personal Investing
Our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 12:30pm on Saturdays, closed on Sundays.
Wealth Management service
If you're part of Fidelity’s Wealth Management service, our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 12:30pm on Saturdays, closed on Sundays.
Workplace Pensions
If you have a Workplace Pension with Fidelity, our lines are open Monday - Friday 8am - 6pm.
Please note we will be closed on the following dates over the Christmas period:
| Wednesday 25th December | Closed |
| Thursday 26th December | Closed |
| Saturday 28th December | Closed |
| Sunday 29th December | Closed |
| Wednesday 1st January | Closed |
Stock Plan Support
For help with your Stock Plan please choose from one of the numbers below:
NetBenefits share awards
For queries relating to managing your share awards, our hours are 8:30am - 5:30pm weekdays. We may ask you for your NetBenefits username or Participant ID.
Transferring your shares to Fidelity in the UK
For help and support on moving your shares to the UK, our hours are 8:30am - 5:30pm weekdays and 9:30am - 12:30pm Saturday.
SAYE/Sharesave plan
For SAYE/Sharesave plan accounts our hours are 8:30am - 5:30pm weekdays and Saturday 9:30am - 12:30pm.
Outside UK
Follow the instructions of the country you’re dialling from.
