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Need help?
Whether it's finding out how to manage your account or understanding our charges, our help & support tool can give you the quickest and most convenient way to answer your questions.
BSL video interpreter
If British Sign Language is your first or preferred language you can contact us using a live BSL video interpreter.
We can connect you instantly with interpreters through InterpretersLive! A free online service provided by a company called SignSolutions . You don’t need to book calls in advance: you can talk to us through InterpretersLive! any time between our normal office hours Monday to Friday.
There may be times where we need to speak to you, so to arrange this we will provide your email address to InterpretersLive! to send you an email arranging a date and time for you to contact us.
Before you call
For Personal Investing or Wealth Management, you’ll need your Customer Reference Number when you call which you can find on a recent statement and valuation. It’s a ten digit number starting 100.
If you’re logged in, you can also find it on your account summary page.
If you have a workplace pension with Fidelity, you'll need your Fidelity reference number which can be found on any letters or statements we've sent you about your account or when you log in to PlanViewer.
For help and support if you have a Stock Plan, choose from one of the numbers listed under ‘Stock Plan Support’ below.
Personal Investing
Our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 12:30pm on Saturdays, closed on Sundays.
Wealth Management service
If you're part of Fidelity’s Wealth Management service, our hours are 8:30am - 5:30pm Monday to Friday (brokerage trades can be made weekdays from 8am), 9am - 12:30pm on Saturdays, closed on Sundays.
Workplace Pensions
If you have a Workplace Pension with Fidelity, our lines are open Monday - Friday 8am - 6pm.
Stock Plan Support
For help with your Stock Plan please choose from one of the numbers below:
NetBenefits share awards
For queries relating to managing your share awards, our hours are 8:30am - 5:30pm weekdays. We may ask you for your NetBenefits username or Participant ID.
Transferring your shares to Fidelity in the UK
For help and support on moving your shares to the UK, our hours are 8:30am - 5:30pm weekdays and 9:00am - 12:30pm Saturday.
SAYE/Sharesave plan
For SAYE/Sharesave plan accounts our hours are 8:30am - 5:30pm weekdays and Saturday 9:00am - 12:30pm.
Outside UK
Follow the instructions of the country you’re dialling from.
